Senior Systems Operation Engineer

It's an exciting time to join Fisher Investments; we're investing in the future of our firm's technology and information security. Our business is growing internationally, which emphasizes the need to build an unparalleled team that promotes future global growth through strategic solutions and progress. We are important to supporting our firm's diverse businesses, and we're excited to continue solidifying that foundation as we add more experienced technologists to our Technology team.

We are looking for a Senior Systems Engineer to be the systems expert and managing the Windows / Citrix environment delivery to completion and ensure hand-off to necessary support teams. You will report to the Vice President of Digital Workplace

The Opportunity:

The Senior Systems Engineer designs aspects of large-scale projects and engineers, tests, documents, and deploys systems infrastructure solutions. You will manage technical aspects of assigned projects, including planning and resolving issues. You will work independently to provide technical solutions to solve complex challenges for both IT-facing and business-facing customers. You will also ensure the successful implementation of technology projects by working with Solutions Architecture, Operations, Information Security, and other departments. We are looking for end-to-end ownership to prevent and solve Citrix Systems and End Point issues, anticipate and avoid problems and identify the areas for improvements. You will lead the effort in standardizing processes, streamlining and making processes simple while providing technical escalation point for production support during normal business and off-hours.

The Day-to-Day:

• Lead with a team of systems & application delivery engineers in daily support of current environment with a goal of continually improving the end- user experience
• Must have extensive experience in large-scale Citrix environments (preferably VDI) where reliability and performance are paramount
• Assist team with support of enterprise applications and software in the various end-user environments (i.e. local operating system and VDI)
• Research and testing solutions to application technical issues, including using scripting methods to automate
• Help resolve escalated incidents and participate in problem management activities
• Work in collaboration with other members of the IT Department to solve more complex user technical problems related to desktop computing and applications
• Provides feedback to Engineering regarding product quality, documentation & potential areas of training and product improvement across multiple products
• Configuring, managing, and troubleshooting issues with Windows and Citrix servers
• Implements applications and virtual desktop solutions using the entire Citrix portfolio (XenApp, XenDesktop)
• XenDesktop & XenApp Experience upgrading and patching the Citrix and Windows environments to meet security, audit and business requirements
• Experience with Windows Systems Management and Patch management Technologies (SCCM, Group Policy and WSUS)

Qualifications:

• 10+ years of experience in Systems Engineering (Citrix Focused)
• Experience in following technologies required: VDI, Mobility, Citrix, or Collaboration solutions including Cloud-based productivity applications like Office 365, SharePoint Online, OneDrive
• Demonstrated experience developing and executing technology roadmaps and delivering measurable improvements
• Experience implementing and managing end-point operational analytics and end-user experience monitoring solutions
• Experience working with Procurement and Service Desk teams to insure license compliance
• Prioritize user community satisfaction and feedback in meeting the business demands
• Demonstrated experience improving end-user experience from a hardware and access perspective

Compensation:

• $130,000 - $145,000 base salary per year in the state of WA - New hires should expect to start at the lower end of the range depending on experience
• Eligible for a discretionary bonus based on firm and individual performance

Why Fisher Investments:

We work for a bigger purpose: bettering the investment universe. We take great pride in our inclusive culture, our learning and development framework customized for every employee, and our Great Place to Work Certification. It's the people that make the Fisher purpose possible, and we invest in them by offering exceptional benefits like:

• 100% paid medical, dental and vision premiums for you and your qualifying dependents
• A 50% 401(k) match, up to the IRS maximum
• 20 days of PTO, plus 10 paid holidays 
• Family Support programs including 8 week Paid Primary Caregiver Leave, fertility, family forming, and hormonal health assistance and back-up child, adult, and elder care
• $10,000 fertility, hormonal health and family-forming benefit
• Opportunity to participate in our hybrid work from home program. This program is subject to change. Based on tenure and performance eligibility, you will have the opportunity to work from home up to 75 days per year

FISHER INVESTMENTS IS AN EQUAL OPPORTUNITY EMPLOYER